Dear Valued Global Customers,
As the auspicious Year of the Snake gracefully ushers in a new cycle of fortune, Carbon (Xiamen) New Material Co., Ltd. extends our most heartfelt greetings and profound gratitude for your steadfast support and unwavering trust over the years. Your partnership has been the bedrock upon which our growth and success have been built.
1. Holiday Schedule
The Spring Festival, a time – honored and deeply significant traditional celebration in China, prompts our company to observe a holiday from January 25th, 2025, to February 6th, 2025. This festive hiatus spans a total of 13 days. We will resume our regular business operations on February 7th, 2025 (the 9th day of the first lunar month in the Year of the Snake).
2. Business Arrangements During the Break
– Order Handling
Orders received during this holiday period will be processed sequentially on the first working day following the conclusion of the holiday. Should you have any urgent orders, kindly reach out to our sales team prior to January 25th. We will exert every effort to coordinate and ensure we meet your requirements to the best of our ability.
– Customer Inquiries
While our response to customer inquiries may experience some latency during the holiday, you can still communicate with us via website messages, email, or our online customer service platform. We will respond promptly and address your inquiries as soon as the holiday concludes. In case of emergencies, please contact our global emergency service hotline at +86 – 1395 – 0059 – 112.
– Technical Assistance
For technical – related matters, it is advisable to consult our technical team before the holiday to secure the necessary support and guidance. If an urgent technical issue arises during the holiday, you can contact us via the emergency service email at sale@carbonele.com. Our dedicated technical team will respond without delay.
3. Friendly Advice
To minimize any potential impact on your business due to the holiday, we recommend that you plan your procurement needs in advance and consult with our sales team for confirmation. We will do our utmost to finalize all relevant preparations before the holiday, ensuring a seamless resumption of production and delivery immediately after.
We are fully cognizant that this holiday may cause some inconvenience, and we sincerely apologize for any disruptions it may bring. In the new year, we are resolute in our commitment to returning with even greater enthusiasm and professionalism, dedicated to providing you with exceptional products and services.
Once again, we wish you a prosperous New Year of the Snake! May your business soar to new heights, much like the snake’s smooth and agile journey through a landscape of opportunities. May your life be filled with the abundant good fortune that this auspicious year is believed to bestow. We eagerly anticipate continuing our close – knit collaboration with you in 2025, as we forge ahead towards achieving even greater milestones.
Carbon (Xiamen) New Material Co., Ltd
January 21st, 2025
Post time: Jan-21-2025